Winebet Privacy Policy — How Your Data Is Protected

Opening an account with winebet means you are sharing certain personal information with us. You deserve a clear understanding of how we collect that information, where we store it, and who we share it with. That is exactly what this Privacy Policy is here to explain.

Winebet believes your data belongs to you. We use it solely to operate the platform — not for advertising, not to sell to third parties, and not for any other commercial purpose. This policy is the formal expression of that commitment.

This policy applies to https://winebet.express and all services associated with it. By using winebet, you are considered to have agreed to the terms of this policy.

Winebet collects several types of information — some you provide directly, and some is collected automatically as you use the platform. Each category is outlined separately below.

Winebet uses your information for a limited set of specific purposes, each directly tied to delivering our services to you. We never use your data arbitrarily or hold it for unrelated reasons.

Your consent is obtained before sending any promotional messages. You may withdraw that consent at any time — simply click the "Unsubscribe" link in any email or let our support team know.

Winebet does not sell, rent, or share your information for advertising purposes. However, there are specific circumstances in which data may be shared with third parties — these are clearly outlined below.

For payment processing, necessary information is shared with payment gateways such as bKash, Nagad, or Rocket — this is essential to complete transactions. The information is used solely for the specific transaction in question.

Technical data about gaming sessions is shared with game providers (such as Evolution Gaming and Pragmatic Play) to run live games — this is required for gameplay. They do not receive your personal identity information.

Winebet uses industry-leading technology to protect your information — not merely to comply with regulations, but because keeping your data safe genuinely matters to us.

All data transmissions are secured with 256-bit TLS/SSL encryption, meaning no one can read your data in transit between your browser and our servers. Data stored on our servers is also kept in encrypted form.

Within winebet, only staff members who require access for their specific role can view relevant data. For example, the payments team can only see financial information, while the support team can only access communication-related data. This separation is intentional.

Winebet does not retain your data longer than necessary. Each type of information has its own defined retention period, and once that period expires, the data is securely deleted or anonymized.

Financial transaction records must be retained for a minimum of 5 years in accordance with legal requirements — this is a statutory obligation, not our own policy. These records will be kept even after an account is closed, but solely for legal purposes.

Gaming session data is generally retained for 2 years, primarily for dispute resolution. Support chat logs are kept for up to 1 year. Data collected via cookies is typically deleted within 30 to 90 days.

As a winebet member, you have certain rights over your personal data. To exercise any of these rights, please contact our support team — requests are typically responded to within 7 business days.

Cookies are small data files stored in your browser. winebet uses cookies to keep the platform running and to improve your experience — not for third-party advertisers.

Essential cookies are required for the platform to function — such as maintaining your login session and saving bet form data. These cannot be disabled as they are necessary for the platform to operate. Performance cookies (such as page load time measurements) and analytics cookies can be turned off in your browser settings.

Winebet does not use any third-party advertising tracking cookies. There are no retargeting cookies that show you winebet ads on other sites after you have used winebet.

Winebet is strictly for users aged 18 and above. We do not knowingly collect or store data from anyone under 18. If KYC verification reveals that an account belongs to a minor, that account will be closed immediately.

If a parent suspects their child has created an account on winebet, please email support@winebet.express immediately. We will investigate and take prompt action.

Winebet may update this Privacy Policy when necessary. For significant changes, registered users will be notified by email and an on-platform notice will be displayed. You can always check the "Last Updated" date at the top of the page to see whether the policy has recently changed.

If you have any questions about this Privacy Policy, a data-related request, or a complaint, please contact us directly. We are ready to respond to all enquiries in Bengali.