Winebet Terms & Conditions — Complete Platform Usage Policy

These Terms & Conditions apply to all use of the winebet platform. Creating an account at winebet means you agree to these terms — so please read them in full before registering.

This document covers every aspect of your relationship with winebet — from account management and payments to bonuses, gaming, and dispute resolution. We've aimed to keep everything clear and straightforward so there's no room for confusion.

These Terms & Conditions may be updated at any time. When changes are made, the "Last Updated" date at the top of the page will reflect this, and registered users will be notified by email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

You must be at least 18 years old to open an account on winebet. Registration by anyone under this age is strictly prohibited. If your age cannot be verified during KYC, your account will be permanently closed and any remaining balance will not be refunded.

Each person may hold only one account. Creating multiple accounts — using the same name, address, mobile number, or payment method — may result in all accounts being closed and all bonuses being cancelled.

All information provided at registration must be accurate and up to date. Submitting incorrect details may cause issues with future withdrawals or KYC verification. If your information changes, please update it through our support team.

At winebet, the minimum single deposit is ৳200 and the maximum is ৳5,00,000. For withdrawals, the minimum amount is ৳500. The maximum withdrawal limit depends on your VIP tier — limits vary from Bronze through Diamond.

Deposits are typically credited to your balance within 2 to 5 minutes. Withdrawal requests are usually processed within 3 to 10 minutes. VIP members enjoy even faster withdrawals. First-time large withdrawals may require additional verification.

Withdrawals can only be made to the same payment method used for the deposit. For example, if you deposited via bKash, your withdrawal must also go to bKash — no other method is accepted. This is an important policy to prevent money laundering.

All bonuses and promotions on winebet come with specific terms attached. Make sure to read the conditions for each bonus before claiming it. As a general rule, bonus balance cannot be withdrawn directly — the rollover requirement must be completed first.

A rollover or wagering requirement means the bonus amount must be wagered a set number of times. For example, a ৳1,000 bonus with a 10x rollover requires ৳10,000 in total bets. Not all games contribute equally toward the rollover — slots generally count at 100%, Live Baccarat at 20%, and Sports Betting at 50%.

Bonuses have an expiry period — typically 7 to 30 days. If the rollover requirement is not met within that time, the bonus will be cancelled. While a bonus is active, withdrawal rules for your regular balance may differ.

All bets placed at winebet are considered final — once a bet is confirmed, it cannot be changed or cancelled, except where the cash-out feature applies. Always verify the odds, stake, and event details before confirming your bet.

If incorrect odds are displayed for a match due to a technical error, winebet reserves the right to void the affected bets. Voided bets will have their stake refunded. Bets placed on odds that are clearly erroneous — for example, odds far exceeding any reasonable probability — may also be voided.

Maximum bet limits vary by event and market. winebet reserves the right to limit or refuse any bet — particularly where unusual betting patterns are detected.

For Live Casino and slots games on winebet, the rules set by each game provider apply. Every game has its own RTP (Return to Player) rate, which is visible within the game itself. These rates are determined by the game provider and are not modified by winebet.

If your connection drops during a Live Casino session and a round is left incomplete, the outcome will be determined based on server logs. winebet is not liable for losses caused by connection issues; however, in the case of a clear technical fault on our end, we will do our best to assist.

If a bonus round or free spins begin in a slots game, you should not exit before completing them. Closing the browser mid-session will not cause any loss — the result is saved automatically and will be available when you next log in.

Certain activities are strictly prohibited at winebet. Engaging in any of them may result in permanent account closure and forfeiture of your balance. Please read the list below carefully.

Winebet believes gaming should be a source of entertainment — not stress. That's why the platform offers a range of responsible gaming features that members can activate themselves.

The Deposit Limit feature lets you set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, lowering it takes effect immediately — but increasing it requires a 24-hour waiting period.

The self-exclusion feature lets you lock your own account for a set period — anywhere from 1 week to permanently. During this time, logging in will not be possible and no communication will be permitted. If you feel that gaming is having a negative impact on your life, we strongly encourage you to use this feature.

Winebet collects your personal information solely for platform operation, KYC verification, and payment processing. Your data is never shared with third parties — except where required by law or to prevent fraud.

Your account details, transaction history, and contact information are stored on secure servers and protected with 256-bit SSL encryption. For full details on how we handle your data, please refer to our Privacy Policy View page.

Winebet may update these Terms & Conditions at any time. For major changes, notice will be sent to your registered email and posted on the platform. Continued use of the site after any update constitutes acceptance of the revised terms.

If you have a dispute or complaint, contact the support team first via live chat or email. The team will do their best to resolve the issue. If it cannot be resolved through support, you may submit a formal complaint by email and can expect a response within 7 business days.

If any part of these terms is unclear or you have questions, please contact our support team directly — we're ready to explain everything in detail in Bengali.